# HostSeba Knowledge Base

Drop markdown articles in this directory. The HumanizedReplyDrafter will
auto-pick the most-relevant 1-2 articles per customer ticket via TF-IDF
matching on subject + body.

## File format

```markdown
# Article title (one h1 — used for matching weight)

## Heading (h2/h3 — also matched)

Article body.
```

## Examples to add later

- `cpanel-redis-enable.md` — how to enable Redis for shared hosting accounts
- `domain-transfer-delays.md` — explaining typical 5-7 day .com transfer windows
- `ssl-renewal-failed.md` — common Let's Encrypt renewal failures + fixes
- `email-rate-limiting.md` — outbound mail caps and how to request increases
- `account-suspension-reasons.md` — overdue invoice, AUP violation, payment dispute
