# cPanel password reset / change

When a customer says they can't log into cPanel, or want to change their cPanel password.

## How it works at HostSeba (the customer-facing flow)

cPanel uses **single sign-on from the client portal** — customers don't usually need a separate cPanel password.

### To LOG IN (no password change needed)

1. Go to https://www.hostseba.com/clients/
2. Log in with the email + password they registered with
3. Click **Services → My Services**
4. Click the active hosting service row
5. On the right side, click **Login to cPanel** — opens cPanel directly, no password prompt

### To CHANGE the cPanel password

If the customer specifically wants to set their own cPanel password (for FTP / SSH / direct cPanel URL use):

1. Log in to https://www.hostseba.com/clients/
2. **Services → My Services → click the service**
3. On the left sidebar, click **Change Password**
4. Set the new cPanel password (min 12 chars, mixed case, number + symbol)

### To RESET (forgot password)

If they can't even log into the client portal:
1. https://www.hostseba.com/clients/pwreset.php
2. Enter the email on file → reset link gets sent to that email
3. After resetting client portal password, follow "Change Password" steps above to set new cPanel password

## Reply template (English)

> Thanks for reaching out. You can change your cPanel password directly from your client area:
>
> 1. Log in at https://www.hostseba.com/clients/
> 2. Go to **Services → My Services** and click your hosting service
> 3. Click **Change Password** on the left sidebar
> 4. Set your new password (min 12 characters with mixed case, number, and symbol)
>
> If you can't access the client area, reset the client portal password first via https://www.hostseba.com/clients/pwreset.php — the reset link will go to your registered email.
>
> Let us know if anything is still not working.

## Reply template (Bangla)

> আপনার cPanel এর পাসওয়ার্ড আপনি ক্লায়েন্ট এরিয়া থেকে নিজেই পরিবর্তন করতে পারবেন:
>
> 1. https://www.hostseba.com/clients/ এ লগইন করুন
> 2. **Services → My Services** এ গিয়ে আপনার hosting service এ ক্লিক করুন
> 3. বাম পাশের মেনু থেকে **Change Password** এ ক্লিক করুন
> 4. নতুন পাসওয়ার্ড সেট করুন (কমপক্ষে ১২ অক্ষর, বড়-ছোট হাতের letter, একটি সংখ্যা ও একটি symbol থাকতে হবে)
>
> ক্লায়েন্ট এরিয়াতে যদি লগইন করতে না পারেন, তাহলে আগে https://www.hostseba.com/clients/pwreset.php থেকে পাসওয়ার্ড reset করুন — reset link আপনার registered email এ চলে যাবে।
>
> এরপরও সমস্যা থাকলে জানাবেন।

## When to escalate
- Customer says password change page itself is broken / 500 error → tech team
- Customer reports they can't receive the reset email — check mail logs first, then escalate if delivered to spam or bounced
