# cPanel access / login problems

When a customer can't access cPanel, can't find the login URL, or gets errors logging in.

## First check — can they access the client portal?

If yes → tell them to use the SSO button (no separate cPanel login needed):
- https://www.hostseba.com/clients/ → Services → My Services → click service → **Login to cPanel** button

## Direct cPanel URLs (when SSO doesn't work)

The hostname was sent in the welcome email. Common patterns:
- `https://<hostname>:2083` — secure cPanel (https, recommended)
- `https://<hostname>:2096` — webmail
- `http://<hostname>:2082` — insecure (avoid; some browsers block)
- `https://<account>.<hostname>:2083` — works on shared servers

If the customer doesn't have the hostname:
- Tell them to check the welcome email (subject usually starts with "Welcome to HostSeba" / "New Hosting Account Information")
- Or look up in client area → Services → click service → "Server Information" panel shows the hostname

## Common error reasons

| Symptom | Likely cause | Fix |
|---|---|---|
| Page won't load at all | Their ISP blocks port 2083 | Try `https://<hostname>/cpanel` (port 80/443 proxied) |
| "Login Invalid" | Wrong password | Reset via client area (see cpanel-password-reset article) |
| "Account suspended" page | Overdue invoice / TOS issue | Check WHMCS → client → status; route to billing if invoice unpaid |
| Browser cert warning | Old cert / wrong hostname | Tell them to use the exact hostname from welcome email |

## Reply template (English)

> Yes, you can log in to cPanel directly from your client area — no separate password needed:
>
> 1. https://www.hostseba.com/clients/
> 2. Services → My Services → click your hosting service
> 3. Click **Login to cPanel** on the right side
>
> If you'd rather use the direct URL: it's `https://<your-hostname>:2083`. The hostname was in your welcome email. Let us know if you need us to resend it.

## Reply template (Bangla)

> হ্যাঁ, আপনি ক্লায়েন্ট এরিয়া থেকে সরাসরি cPanel এ লগইন করতে পারবেন — আলাদা password লাগবে না:
>
> 1. https://www.hostseba.com/clients/
> 2. Services → My Services → আপনার hosting service এ ক্লিক করুন
> 3. ডান পাশের **Login to cPanel** বাটনে ক্লিক করুন
>
> সরাসরি URL ব্যবহার করতে চাইলে: `https://<আপনার-hostname>:2083`। Hostname টা আপনার welcome email এ পাঠানো হয়েছিল। লাগলে আবার পাঠিয়ে দিতে পারি।
