# Billing & domain FAQs

## Payment methods accepted at HostSeba
- bKash (most popular for BD customers) — number shown on invoice
- Nagad
- Rocket
- Bank transfer (Dutch-Bangla, BRAC, Eastern, City — details on invoice)
- Visa / Mastercard via SSLCommerz (international + BD cards)
- PayPal (international customers)

## Where to find invoices
https://www.hostseba.com/clients/clientarea.php?action=invoices

## Renewal flow
- Auto-reminders go out 30, 14, 7, 3, 1 days before due date
- Pay any time before suspension date — service stays uninterrupted
- After suspension: pay invoice → service unsuspends within ~5 minutes (cron run)

## Refund policy
- Hosting: 7-day money back, no questions asked
- VPS: prorated refund within first 7 days
- Domains: NO refund (registrars don't refund us either)
- Setup fees: non-refundable

## Domain pricing notes
- .com / .net / .org — standard yearly pricing, see https://www.hostseba.com/domain-pricing.php
- .com.bd / .net.bd — needs paperwork (NID + business doc); BTCL processes in 3-7 days
- .bd (single label) — restricted, ask sales for eligibility

## Domain unlock / EPP
- cPanel customers don't usually need this — domain stays at our registrar
- If they're transferring OUT: client area → Domains → click domain → Management Tools → Get EPP Code

## Nameserver change
Client area → Domains → click domain → Management Tools → **Nameservers** → set to whatever they want. Default ours: `ns1.hostseba.com` / `ns2.hostseba.com`.

## DNS management (when using our nameservers)
cPanel → **Zone Editor** — add/edit A, CNAME, MX, TXT, etc. Changes propagate within 1-4 hours globally.
